LDH Consulting Services guides libraries and their vendors in protecting patron data without sacrificing operational data needs.
Why work with LDH Consulting Services?
Library data is one of the most valuable assets in today’s library. Data enables decision-makers to provide quality programs, services and collections to their patrons. The library that uses data effectively demonstrates their value to the greater community, be it at a higher education institution or to the taxpayers in the library’s service area. Without data, library administrators and other decision-makers lose a powerful tool in securing additional resources and funding, and potentially the future of their library.
Library data is also one of the most vulnerable assets in today’s library. Libraries are champions of patron privacy – one of the foundational pillars of intellectual freedom. Patrons expect libraries to protect their data; however, if patron data is compromised, the patron trust in the library is broken. The wide range of local and vendor systems and workflows that collect, store, and report on patron data creates a high risk of that data being breached, leaked, or otherwise improperly used.
LDH Consulting Services strives to create a sustainable balance between the operational need for data and the need to protect library data privacy. Instead of collecting “all or none,” LDH focuses on ways libraries can work with data using privacy-informed practices. Through these practices, libraries have the tools they need to collect and use patron data while respecting patron privacy.