Welcome to this week’s Tip of the Hat! Last week Tom Boone stated his intent to boycott two vendors – Thomson Reuters and RLEX Group – at the American Association of Law Librarians annual conference based on the current business relationships that both companies have with U.S. Immigration and Customs Enforcement [ICE]. While the objections are based on the relationships themselves, the boycott posts brings us back to a question posed by Jason Griffey about LexisNexis’s interest in assisting ICE in building an “extreme vetting” system for immigrants to the US – what role would data collected from libraries that subscribe to those vendors’ products play in building such a system? For this week’s letter, we’ll broaden the – what do vendors do with library patron data and what say do libraries have in the matter?
Patron data is as valuable to vendors as it is to libraries. To vendors, patron data can be used to refine existing services while building newer services based off of patron needs and behaviors. The various recommendation systems in several library products are powered partially by patron borrowing activity, for example. Nonetheless, while vendors use patron data for their products and services, many vendors share patron data with other service providers and third-party businesses for a variety of reasons. For example, some vendors run their applications on commercial cloud servers, which could mean storing or transferring patron data to and from these servers. Depending on the agreement between the vendor and the commercial cloud service, the service might also have access to the data for performance tracking and analysis purposes.
Having the discussion about patron data use and sharing by the vendor will not only allow you to find out what exactly happens to your patrons’ data when they use vendor products, but it also opens up the opportunity for your library to introduce language in the contract that will protect your patrons’ data. You can do this through line edits, or through a contract addendum that has been vetted by your local legal team. Before going to the negotiation table with your proposed changes and requests, you will need to determine what points will you be willing to compromise on, and which points are dealbreakers. Ideally negotiations provide a workable outcome for all, but in reality, sometimes the best outcome for your patrons and staff is to leave the negotiations. Not giving a vendor your library’s business is a valid option – an option that could signal to the vendor that some of their practices need to change if enough libraries choose to follow suit.