CRMS 101

Welcome to this week’s Tip of the Hat! Today we have a brief overview of an acronym that is becoming a popular tool in libraries – the customer relationship management system [CRMS] – and how this new player in the library field affects patron privacy. While some folks know about CRMS, there might be others …

Data Analytics @ Your Library: An Executive Summary of the Santa Cruz Report

Welcome to this week’s Tip of the Hat! Last week was a busy week in the world of library privacy, and not just because there were a variety of privacy-related presentations and events at ALA Annual. While folks were wrapping up and traveling back from DC, a Santa Cruz county civil grand jury published a …

You Say Security, I Say Privacy…

Welcome to this week’s Tip of the Hat! You might have seen the words “security” and “privacy” used interchangeably in articles, blog posts, and other areas of discussion surrounding protecting sensitive data. Sometimes that interchange of words further complicates already complex matters. A recent article by Steve Touw explores the confusion surrounding encryption and redaction …

Humans, Tech, and Ethical Design: A Summit Reflection

Welcome to this week’s Tip of the Hat! Last Saturday LDH attended the All Tech Is Human Summit with 150+ other technologists, designers, ethics professionals, academics, and others in discussing issues surrounding technology and social issues. There were many good conversations, some of which we’re passing along to you all as you consider how your …

Quick Tips

Welcome to this week’s Tip of the Hat! This last week proved to be a harrowing one for our Executive Assistant. She has now found more places to hide in order to avoid copy-editing newsletter drafts; hence, this week’s letter will be shorter than usual. We will be back to normal operations by next week, …

Into the Breach!

Welcome to this week’s Tip of the Hat! Last week brought word of two data leaks from two major library vendors, Elsevier and Kanopy. Elsevier’s leak involved a server storing user credentials, including passwords, that was not properly secured. Kanopy’s leak involved an unsecured database storing website logs, including user activity. Both leaks involved library …

#dataspringcleaning

Welcome to this week’s Tip of The Hat! This week’s newsletter is inspired from last week’s #ChatOpenS Twitter chat about patron privacy, where the topic of #dataspringcleaning made its appearance. I’m starting the hashtag #dataspringcleaning — I need to do this in my personal life, too! https://t.co/ueVfafKDQ0 — Equinox OLI (@EquinoxOLI) March 13, 2019 Springtime …

LDH Consulting Services

LDH Consulting Services helps libraries and vendors navigate the intersection of library data and privacy. Why work with LDH Consulting Services? Library data is a valuable asset to libraries and vendors. Data enables decision-makers to provide quality programs, services, and collections to their patrons. The library that uses data effectively demonstrates their value to the …